SC811 STATISTICS

Call Center

These statistics provide vital information to the call center. Here, you’ll find metrics around answer speed, talk times, and abandon call rates. Internally, this data help drive scheduling needs, technology advancements, and learning opportunities to ultimately provide callers with the best experience possible. We also monitor this data to identify what days and times the call volume is the highest so our team can work to ensure there are more resources available. Our goal is to provide each caller easy access to a knowledgeable representative to assist them in digging safely.

Total Calls Taken

Change in Call Volume

Call Volume Breakdown

notice breakdown
ACD Report
2021 ACD Calls Offered % ACD Calls Not Taken Avg Answer Speed Avg Talk Time