These statistics provide vital information to the call center. Here, you’ll find metrics around answer speed, talk times, and abandon call rates. Internally, this data help drive scheduling needs, technology advancements, and learning opportunities to ultimately provide callers with the best experience possible. We also monitor this data to identify what days and times the call volume is the highest so our team can work to ensure there are more resources available. Our goal is to provide each caller easy access to a knowledgeable representative to assist them in digging safely.